Filevault & powerpoint (and excel)

[j***@officeformac.com]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Since I turned Filevault on, I can't open any powerpoint-files located at my home-directory.
Putting the same file in the shared-user-folder result in the fact that I can open the file. What can I do to make Powerpoint (and Excel) work?

---

When saving a document, I get the error:

Powerpoint cannot access <computername>:Desktop:<filename.pptx> because the file has been moved or deleted.

When opening a existing document, I get the error:

Powerpoint cannot open the type of file represented by <computername>:Desktop:<filename>

[CyberTaz]

I don't use FileVault but I don't see anything in the MS apps that should
create the problem. My guess is that there is something about your FileVault
settings or other System Prefs that's generating the behavior.

Make sure you have both OS X (10.6.1) & Office (12.2.1) fully updated. It
helps if you include tat info when you post :-)

Try doing a simple Repair Disk Permissions with Disk Utility then restart
your Mac. If the conditions continue check in Apple Discussions for
information involving the FileVault feature:

http://discussions.apple.com/index.jspa

HTH |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Since I turned Filevault on, I can't open any powerpoint-files located at my
home-directory.
Putting the same file in the shared-user-folder result in the fact that I can
open the file. What can I do to make Powerpoint (and Excel) work?
---
Powerpoint cannot access <computername>:Desktop:<filename.pptx> because the
file has been moved or deleted.
Powerpoint cannot open the type of file represented by
<computername>:Desktop:<filename>

[j***@officeformac.com]

Dear Bob,

Thanks for your reply. Good point that I have to mention my OS X and Office versions. I use Snow Leopard (10.6.1), so that should not be the problem. But the problem can be that I use Office 12.0.0; however, when I try to update Office, I get an error (probably due to filevault?): I should have at least OS X 10.4.9 or later. But I have!! (see [url=Loading Image...][/url])

Since I can't update Office, I keep the problem.

Is there an other option?

ps: there are more people who have the same problem (see eg: <http://www.officeformac.com/.59b72207>, <http://www.officeformac.com/.59b5c368> and <http://groups.google.com/group/microsoft.public.mac.office.entourage/browse_thread/thread/a719a2e6b292e416)>

[CyberTaz]

Yes on probably both counts :-) FileVault may well be preventing the update,
and 12.0.0 is the original release ‹ I'm surprised you aren't having even
more problems with all of Office. Try turning FileVault off & follow the
suggested method here for getting Office updated. You'll need SP1 (12.1.0),
SP2 (12.2.0) and the most recent interim update (12.2.1):

http://www.entourage.mvps.org/install/update_steps.html

BTW: This is not a common problem. The first 2 links you referred to go back
to April of this year & November 2008 respectively & the 3rd (from
red308gtsi) is a duplicate of the 1st but from Google Groups server rather
than Mactopia.

Regards |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
Dear Bob,
Thanks for your reply. Good point that I have to mention my OS X and Office
versions. I use Snow Leopard (10.6.1), so that should not be the problem. But
the problem can be that I use Office 12.0.0; however, when I try to update
Office, I get an error (probably due to filevault?): I should have at least OS
X 10.4.9 or later. But I have!! (see
[url=Loading Image.../][img=http://im
g297.imageshack.us/img297/8392/schermafbeelding2009110.th.png][/url])
Since I can't update Office, I keep the problem.
Is there an other option?
<http://www.officeformac.com/.59b72207>,
<http://www.officeformac.com/.59b5c368> and
<http://groups.google.com/group/microsoft.public.mac.office.entourage/browse_t
hread/thread/a719a2e6b292e416)>

[j***@officeformac.com]

Image link doen't work, but this one will: <http://yfrog.com/89schermafbeelding2009110p>

[j***@officeformac.com]

All right, I have the solution :-).

Log in at a(n other) admin account and update office from thataccount. I used my administrator account that was the same account as the account with filevault. And that resulted in the errors!

[CyberTaz]

That's another approach :-) Thanks for posting your results!

Regards |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
All right, I have the solution :-).
Log in at a(n other) admin account and update office from thataccount. I used
my administrator account that was the same account as the account with
filevault. And that resulted in the errors!

[j***@officeformac.com]

Sorry, but I was too early; I still have the same problem... Although I have Office 12.2.1 and OS X 10.6.1.

When I login with an user without Filefault on, and I download a ppt from my mail-account, I can open this file without any problems. However, when I login with an user with filevault on, and I download and try to open the same ppt, I still get the following error:

PowerPoint cannot open the type of file represented by naam:Downloads:poster.ppt

(see <http://yfrog.com/3oschermafbeelding2009110px> for printscreens)

Post by CyberTaz
That's another approach :-) Thanks for posting your results!
Regards |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
All right, I have the solution :-).
Log in at a(n other) admin account and update office from thataccount. I used
my administrator account that was the same account as the account with
filevault. And that resulted in the errors!

[CyberTaz]

I'm afraid this is more likely a FileVault issue than a PPT issue... And
apparently it isn't a problem with the file itself. I'd suggest that you
inquire in the Apple Discussions Forums for Snow Leopard:

http://discussions.apple.com/index.jspa

Good Luck |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
Sorry, but I was too early; I still have the same problem... Although I have
Office 12.2.1 and OS X 10.6.1.
When I login with an user without Filefault on, and I download a ppt from my
mail-account, I can open this file without any problems. However, when I login
with an user with filevault on, and I download and try to open the same ppt, I
PowerPoint cannot open the type of file represented by
naam:Downloads:poster.ppt
(see <http://yfrog.com/3oschermafbeelding2009110px> for printscreens)

Post by CyberTaz
That's another approach :-) Thanks for posting your results!
Regards |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
All right, I have the solution :-).
Log in at a(n other) admin account and update office from thataccount. I used
my administrator account that was the same account as the account with
filevault. And that resulted in the errors!

[Jeppo]

I realize I'm posting to an old thread, but I'm so thrilled that I found a solution to this that I have to share.

I had 3 out of 35 users that had this issue. Filevault on, unable to open or save .xls or .ppt files anywhere within the Filevault image. The could save fine to any folder outside of the FileVaulted user folder.

All three user names and hard drive names matched - i.e. JohnSmith was the drive name and JohnSmith was the name of the FileVaulted user folder.

Once I changed the name of the drive to something else, Mac HD for instance, I was able to save to the FileVaulted folder.

Post by j***@officeformac.com
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Since I turned Filevault on, I cannot open any powerpoint-files located at my home-directory.
Putting the same file in the shared-user-folder result in the fact that I can open the file. What can I do to make Powerpoint (and Excel) work?
---
Powerpoint cannot access <computername>:Desktop:<filename.pptx> because the file has been moved or deleted.
Powerpoint cannot open the type of file represented by <computername>:Desktop:<filename>

I do not use FileVault but I do not see anything in the MS apps that should
create the problem. My guess is that there is something about your FileVault
settings or other System Prefs that is generating the behavior.
Make sure you have both OS X (10.6.1) & Office (12.2.1) fully updated. It
helps if you include tat info when you post :-)
Try doing a simple Repair Disk Permissions with Disk Utility then restart
your Mac. If the conditions continue check in Apple Discussions for
http://discussions.apple.com/index.jspa
HTH |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
Dear Bob,
Thanks for your reply. Good point that I have to mention my OS X and Office versions. I use Snow Leopard (10.6.1), so that should not be the problem. But the problem can be that I use Office 12.0.0; however, when I try to update Office, I get an error (probably due to filevault?): I should have at least OS X 10.4.9 or later. But I have!! (see [url=http://img297.imageshack.us/i/schermafbeelding2009110.png/][img=http://img297.imageshack.us/img297/8392/schermafbeelding2009110.th.png][/url])
Since I cannot update Office, I keep the problem.
Is there an other option?
ps: there are more people who have the same problem (see eg: <http://www.officeformac.com/.59b72207>, <http://www.officeformac.com/.59b5c368> and <http://groups.google.com/group/microsoft.public.mac.office.entourage/browse_thread/thread/a719a2e6b292e416)>

Post by j***@officeformac.com
Image link doen't work, but this one will: <http://yfrog.com/89schermafbeelding2009110p>

Post by CyberTaz
Yes on probably both counts :-) FileVault may well be preventing the update,
and 12.0.0 is the original release ? I am surprised you are not having even
more problems with all of Office. Try turning FileVault off & follow the
suggested method here for getting Office updated. You'll need SP1 (12.1.0),
http://www.entourage.mvps.org/install/update_steps.html
BTW: This is not a common problem. The first 2 links you referred to go back
to April of this year & November 2008 respectively & the 3rd (from
red308gtsi) is a duplicate of the 1st but from Google Groups server rather
than Mactopia.
Regards |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
All right, I have the solution :-).
Log in at a(n other) admin account and update office from thataccount. I used my administrator account that was the same account as the account with filevault. And that resulted in the errors!

Post by CyberTaz
That's another approach :-) Thanks for posting your results!
Regards |:>)
Bob Jones
[MVP] Office:Mac

Post by j***@officeformac.com
Sorry, but I was too early; I still have the same problem... Although I have Office 12.2.1 and OS X 10.6.1.
PowerPoint cannot open the type of file represented by naam:Downloads:poster.ppt
(see <http://yfrog.com/3oschermafbeelding2009110px> for printscreens)

I am afraid this is more likely a FileVault issue than a PPT issue... And
apparently it is not a problem with the file itself. I'd suggest that you
http://discussions.apple.com/index.jspa
Good Luck |:>)
Bob Jones
[MVP] Office:Mac
Submitted via EggHeadCafe
Microsoft LINQ Query Samples For Beginners
http://www.eggheadcafe.com/training-topic-area/LINQ-Standard-Query-Operators/33/LINQ-Standard-Query-Operators.aspx

[j***@officeformac.com]

Sorry, but I was too early; I still have the same problem... Although I have Office 12.2.1 and OS X 10.6.1. <br><br>When I login with an user without Filefault on, and I download a ppt from my mail-account, I can open this file without any problems. However, when I login with an user with filevault on, and I download and try to open the same ppt, I still get the following error: <br><br>PowerPoint cannot open the type of file represented by naam:Downloads:poster.ppt <br><br>(see <a href="http://yfrog.com/3oschermafbeelding2009110px">http://yfrog.com/3oschermafbeelding2009110px</a> for printscreens) <br><br>> That's another approach :-) Thanks for posting your results! <br>

<br>
Regards |:&amp;gt;) <br>
Bob Jones <br>
[MVP] Office:Mac <br>
<br>
<br>
<br>
<br>
&amp;gt; All right, I have the solution :-). <br>
&amp;gt; <br>
&amp;gt; Log in at a(n other) admin account and update office from thataccount. I used <br>
&amp;gt; my administrator account that was the same account as the account with <br>
&amp;gt; filevault. And that resulted in the errors! <br>
<br>

[j***@officeformac.com]

FInally i got the solution: <br><br>An ADMINISTRATOR-user in combination with FileVault doesn't work!